This bug is fixed in the latest version of Microsoft Teams (Shim version 1.13.0.2). - Citrix has fixed a problem in the Javascript “Shim” that runs inside of Teams where some Point-to-Point calls were failing to connect sporadically.We suspect that this is related to the Intel Driver previously mentioned in this article. - Citrix has received new reports of HDXRTCMediaEngine.exe crashes during meetings with video and screen sharing enabled which we are investigating.Please follow the instructions to upgrade your CWA to the fixed version to regain functionality. - The issue with CWA on Mac documented here impacts Screen Sharing and Video Conferencing on the Mac platform.If you have any Windows applications that are not shareable, please contact Citrix Support to troubleshoot this issue. - Citrix has received reports that some desktop applications are not sharable in Optimized Teams.Citrix recommends upgrading to at least 1912 CU6+ to get or retain this functionality. - Desktop Sharing in older VDAs (1912 CU5 or below) that do not support multi-window mode may no longer allow sharing of more than one Desktop due to changes in Teams support for Single-Window mode.Citrix and Microsoft are working together to get to the root of this issue and fix it ASAP. They are also reporting crashes in HDXRTCEngine.exe associated with this occurring. – Several customers have reported problems with video in calls where the video is “floating” on the desktop window and / or may be a black square.If it is still occurring please file a support ticket with Citrix. If this is still happening please try restarting the Teams client. - Microsoft has reverted changes it made to the Teams software which we jointly believe have mitigated the frequency of occurrence of the "floating" video or black square issue.Microsoft has enabled Simulcast 100% for CWA release 2305 and greater.Microsoft has enabled Secondary Ringtone 100% for CWA release 2307.1 and greater.Public details about the Multi-Window feature can be found in the Tech Community article: New Meeting and Calling Experience in Microsoft Teams! Customers must upgrade their VDA and CWA to supported versions in order to retain Optimized video calling and screen sharing. Microsoft gave notice of this deprecation on in the M365s Admin Center (Post ID: MC674419).
On January 31, 2024, Microsoft will retire the Microsoft Teams support for Single-window UI when using VDI Teams optimization and support only the Multi-Window experience.To completely prevent this issue from happening users should not use Secondary Ringer in 2308 Mac CWA. 9/25/23 Mac users running CWA 2308 who have the Secondary Ringer configured may occasionally encounter an issue where sounds for messages or ringtones may play continuously without stopping. To stop the sound from playing the user must disconnect the desktop session.See the following Microsoft support article for more information. This version supports Optimization with the Citrix HDX Optimization engine (WebRTC). 12/13/23 Microsoft has released Teams 2.1 for VDI in early December 2023.12/19/23 Citrix has published a support article covering Teams 2.1 support including APM and App Layering.Most of the new features require an upgrade of the Workspace app, hence the Current Release model is the preferred delivery mechanism. The following article provides guidelines for troubleshooting the HDX optimization for Microsoft Teams in Citrix Virtual Apps and Desktops.Ĭitrix strongly recommends the latest current release Workspace app version. Update history for Microsoft Teams App Version here. Recommended Teams version : latest version. This is a Live article - updated frequently with the latest info and known issues